Most car insurance companies allow their policyholders to choose where they repair their vehicle during an insurance claim. Some insurance companies allow their policyholders to choose from a list of preferred repair shops, where they have an agreement that guarantees your vehicle will be repaired to the highest possible standards.
When you use their preferred shop, some insurance companies guarantee the repairs for as long as you own the car. This gives you some recourse if you’re not satisfied with the vehicle repairs after you’ve taken the car home.
For more information, contact your insurance company or your broker.